About This Policy
This policy explains what cookies are and how we use them. It includes details of the types of cookies we set, the information we collect when using them, and how that information is used.
You can learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
What Are Cookies?
Cookies are small text files that are stored on your browser when you visit a website. They can often serve crucial functions and help us to keep our website secure and to function properly, which helps us to provide you with a better experience. They can also help us to analyse how the website performs, what works, and where we can make improvements.
How We Use Cookies?
We use Essential/Necessary, Performance/Analytics and Targeting/Marketing Cookies. These are used to understand how our website performs, how you interact with it, and they help us to provide you with a better, faster, and improved experience.
Social Media And External Links – where you access us via external links or social media platforms, we also have no control over those websites and the cookies they set, so please bear in mind that you should set your preferences in line with their own policies and cookie controls separately.
If you are redirected to any external sites i.e. partner insurers or brokers, please remember that we do not control the cookies on those sites, and you will need to review their privacy information and select your cookie preferences accordingly.
How to Manage Cookies – When you visit our site, you will be asked if you want to accept or reject the use of cookies. You can continue to use the site without accepting these, and any non-necessary cookies will not load onto your browser.
Session recording tools will only be activated if you accept all cookies. You can manage your preferences at any time via our cookie banner or settings page.
No matter what cookie control is in place, or if you simply change your mind, you can also adjust your own browser to delete or block cookies from any site you visit. To learn more about how to manage your browser cookie settings, please see www.allaboutcookies.org
What Cookies Do We Set?
Essential / Necessary Cookies
We use necessary functional cookies, which are needed for security and for the website to function correctly. They do not collect your personal data. These are automatically enabled when you visit the site.
Performance / Analytics Cookies
These cookies help us understand how visitors interact with our website, allowing us to improve functionality, navigation, and overall user experience. We use tools such as FullStory and Google Analytics to collect information about how pages are used, which features are accessed, and where users may encounter issues.
Some of these tools record behavioural data—such as clicks, page views, and form interactions—but are configured so that individuals cannot be identified from the information collected. These cookies are only activated when you accept all cookies, and you can manage your preferences at any time via our cookie settings.
Targeting / Marketing Cookies
We use Targeting / Marketing cookies to provide you with access to content and information that you may be particularly interested in, which is more tailored to specific users based on previous interactions.
List Of The Cookies Set By Our Website
Necessary Cookies
| Cookie Name | Description | Party | Period | Type |
|---|---|---|---|---|
| session-iwonder, session-iwonder-cd, session-iwonder-cm | These cookies maintain your session state on the insurance website, keeping you logged in and preserving your progress through forms and quotes. They also track different user journeys and form completions | First Party | 6 hours | Session/Persistent |
| SpsAuthenticatedUser, VstsSession | Visual Studio authentication cookies that keep you logged into Microsoft Visual Studio services, maintain your user identity, and preserve session preferences. | First Party | 7 days | Persistent |
| cookieyes-consent, SEARCH_SAMESITE, AEC | Essential cookies for cookie consent management, Google search functionality, and security/fraud prevention. Required for proper website operation and compliance. | First Party | 6 months | Persistent |
Analytics Cookies
| Cookie Name | Description | Party | Period | Type |
|---|---|---|---|---|
| _ga (insurancecloud.co.uk), _ga (fullstory.com), _ga_RRP9MB3P1X, _ga_1N7CNYXDZH | Google Analytics cookies that calculate visitor, session, and campaign data for website analytics. They store information anonymously and assign randomly generated numbers to identify unique visitors and track enhanced ecommerce features. | First Party | 13 months | Persistent |
| ai_session, ai_user | Application Insights cookies that track user sessions, monitor application performance, errors, and usage patterns. They provide detailed analytics about user behaviour and application health. | First Party | 30 minutes | Persistent |
| fs_uid (insurancecloud.co.uk), fs_uid (fullstory.com), fs_lua | FullStory cookies that enable session recording and user behaviour analytics. They track user interactions, maintain unique user identification, and record last activity timestamps to help improve website usability | First Party | 1 year | Persistent |
Targeting/Marketing Cookies
| Cookie Name | Description | Party | Period | Type |
|---|---|---|---|---|
| _fbp | Facebook pixel cookie that tracks user interactions and enables Facebook to deliver targeted advertisements based on your browsing behaviour and interests | First Party | 3 months | Persistent |
| NID | Google ads personalisation cookie that stores user preferences and information to deliver personalised advertisements across Google services | Third Party | 6 months | Persistent |
| __Secure-1PAPISID, __Secure-1PSID, __Secure-1PSIDCC, __Secure-1PSIDTS | Google secure authentication cookies used for personalised services, session management, validation, and timing across Google platforms while maintaining security. | Third Party | 1 year | Persistent |
| APISID, HSID, SAPISID, SID, SIDCC, SSID | Google authentication and session cookies that maintain login state, enable personalised content delivery, and provide security across Google services and partner sites. | Third Party | 1 year | Persistent |
| _gcl_au (insurancecloud.co.uk), _gcl_au (fullstory.com) | Google conversion linker cookies that help attribute conversions to advertisements and track the effectiveness of Google Ads campaigns for both the insurance website and FullStory. | First Party | 3 months | Persistent |
| __Secure-3PAPISID, __Secure-3PSID, __Secure-3PSIDCC, __Secure-3PSIDTS | Google secure third-party authentication cookies that enable personalised services, advertising, and session management across different domains and Google services. | Third Party | 1 year | Persistent |
Use of cookies can change over time or when a new service or function is added to our website. To ensure that this policy remains up to date, we regularly carry out ‘cookie audits’ and update our list of cookies accordingly.
This policy was last updated on 7th October 2025.